Privacy Policy

Given the development of new communication tools, it is necessary to pay special attention to the protection of privacy. That’s why we are committed to respecting the privacy of personal information we collect.

Collection of personal information

We collect the following information:

• First name
• Mailing address
• Postal code
• Email address
• Telephone/fax number

The personal information we collect is gathered through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or logs to gather information about you.

Forms and interactivity

Your personal information is collected through the use of forms, namely:

• Web site entry form

We use the information gathered for the following purposes:

• Information/Promotional offers
• Statistics
• Contact

Your information is also gathered through the interactivity that is established between you and our Web site, in this manner:

• Comments
• Correspondence

We use the information gathered for the following purposes:

• Information or for promotional offers
• Statistics
• Contact

Log journals and cookies

We gather certain information through the use of log journals (log file) and cookies to gather mainly these:

• IP address
• Operating system
• Viewed pages and requests
• Time and day of connection

Using such files allows us to:

• Improve our service and offer a personalized experience
• Gather statistics

Right of opposition and withdrawal

We are committed to offering you the right of opposition and withdrawal of your personal information.

The right of opposition is the possibility offered to Internet users to refuse that their personal information be used for the purposes indicated at the time of collection.

The right of withdrawal is the possibility offered to Internet users to ask that their personal information not be included, for instance, in a mailing list.

To exercise this right you may indicate:

Address: 4333 aut. des Laurentides, Laval, QC H7L 5W5
Email: support.client@plan-a.ca
Telephone: 514 700-5256
Web site section: Contact us

Right of access

We are committed to recognizing the right of access and of rectification to concerned persons wishing to consult, modify, or even remove their personal information.

This exercise can be done by indicating:

Address: 4333 aut. des Laurentides, Laval, QC H7L 5W5
Email: support.client@plan-a.ca
Telephone: 514 700-5256
Web site section: Contact us

Security

The personal information we collect is kept in a secure environment. Our personnel is required to protect the confidentiality of your information.

To ensure a secure environment for your personal information, we use the following:

• SSL Protocol
• SET Protocol
• Access management – authorized person
• Access management – person concerned
• Network monitoring software
• Computer backup
• Identifier / password
• Firewall

We are committed to maintaining a high degree of confidentiality by using the latest technological innovations in order to protect the confidential nature of your transactions. However, no mechanism offers total security, some risk is always present when using the Internet to send personal information.

Legislation

We are committed to respecting the legislative provisions set out in: Legislation: https://www.cai.gouv.qc.ca/entreprises/protection-des-renseignements-personnels-1/